Contact Us About Casino Content and Partnerships
Need to get in touch with the Oz Betting Guide team? This page covers the correct address for each type of enquiry and what to expect after you hit send.
What to Write to Us About
We welcome emails on the following topics:
- Corrections. Spotted an outdated bonus, a broken link, or a factual error in one of our reviews or guides? Send us the page URL and a short description of the issue. We take accuracy seriously and prioritise corrections.
- Editorial questions. If something in our content is unclear — wagering requirements, bonus terms, payment method details — ask away and we’ll clarify or update the material.
- Partnerships and advertising. Media enquiries, content collaboration, and other business proposals. Please include a clear subject line so we can route your message to the right person quickly.
How to Reach Us
Email: [email protected]
We aim to respond to every legitimate enquiry. If your email landed in the wrong inbox or was routed internally, it may take us a little longer — but we do read everything.
A quick note on what we can’t help with: we’re an independent information site, not an operator. We cannot access casino accounts, process payments, unlock withdrawals, or chase customer support on your behalf with any gambling operator.
A Note on Gambling Harms
If your enquiry concerns gambling harm or problem gambling, please don’t send it here. We’re not a support service and can’t provide the help you need. Instead, reach out to dedicated support services — and remember that BetStop, Australia’s National Self-Exclusion Register, lets you exclude yourself from all licensed Australian online and phone wagering services in one step.
Two things worth knowing about BetStop:
- It does not cover offshore casinos. Registering with BetStop will not close or prevent accounts with offshore operators.
- An exclusion cannot be shortened. Removal requires a statutory declaration and is not possible during the first three months.
You’ll find further resources on our Responsible Gambling page.
Complaints About an Operator
If you have a dispute with an offshore casino, we unfortunately can’t mediate. Australian consumer law protections, ombudsman access, and court jurisdiction generally don’t extend to offshore operators, and Australian authorities will not assist in recovering funds. Keep screenshots, reference numbers, and timestamps if you pursue a complaint, and report unlicensed operators to the regulator in your state or territory.
For everything else — corrections, questions, collaborations — [email protected] is the address.